4100 S. Federal Boulevard, Sheridan, CO 80110  wrench logo  303-996-0920  

Our HoursHours Logo

Monday - Friday
7:30AM - 5:00PM
Saturday - Sunday
Closed

Shop Front Image

------------------------------

24-Hour Towing Service

------------------------------

Find Us (view map)

Map Logo

4100 S. Federal Blvd.
Sheridan, CO 80110

303-996-0920

drautotruck@yahoo.com

CUSTOMER BILL OF RIGHTS

Customer Bill of Rights

Our objective is to develop and deliver quality in everything we do. This means that we must deliver on-time services that exceed customer expectations. To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address our customers changing needs.

We promise to sustain the highest quality of customer satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization. We strive to treat all customers we encounter with courteous and prompt service, integrity and respect.

To have my precious time respected by the company's customer service department in every situation and to have my issue resolved in a single phone call or visit, by one representative who speaks clearly, is easy to understand and has access to my customer records.

To be treated with courtesy and respect as a customer who paid money to the company with the expectation of customer service that cares about my individual needs.

To have adequately trained representatives who know enough to actually solve my problem and who will provide me with an invoice number I can use for a credit if I do not receive great service, as well as the ability to call back or e-mail the same representative should the need arise.

To receive quality customer service - including a pleasant, knowledgeable, and professional representative - OR be compensated for my time and effort.

To rapid access to a live person from a company with sufficient staff so I am not kept waiting on-hold for more than 10 minutes, or I will receive a negotiable credit on my next bill. I also have the right to receive a negotiable credit on my next bill from the company if I am not treated with courtesy and my time is not respected.

1234567 read all »

ENGLEWOOD, SHERIDAN, AND DENVER MECHANIC SPECIAL SPECIALS AND COUPONS

click here for printer friendly coupons

Denver Mechanic Specials and Coupons - Alignment Special

Denver Mechanic Specials and Coupons - Oil and Filter Change Special           Denver Mechanic Specials and Coupons - Fluid Flush Special

Denver Mechanic Specials and Coupons - Services coupons

Our Mission: 100% Customer Satisfaction

We Do it Right... No Excuses

When you are taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.  Debbie Fields

©2016 DR Auto & Truck Repair               303-996-0920               drautotruck@yahoo.com